Unless you are a company of one, your firm has at least a few internal customers. Quite simply, internal customers are people in your company to whom you provide some kind of service. In a restaurant, the chef and the culinary staff might think of the waiters as their internal customers, who in turn … [Read more...]
Archives for September 2017
‘Being Different’ Isn’t Enough; the Difference Must Matter!
Some designers mistakenly believe that if they somehow make their product different, it is sure to succeed in the market. The failure of this rhetoric plays out time and again: an innovative menu that makes restaurant patrons roll their eyes, a new feature added in an enterprise software that is … [Read more...]
United States Patent #7917839: System and a method for interactivity creation and customization
A system and a method for the creation and customization of interactivity are described. An interactivity builder is provided that includes a Interaction Model Selector Module, an interactivity editor, and an Interaction Model Library comprising Interaction Models. An interaction model selector is … [Read more...]
United States Patent #7849137: Interactive contribution widget
A system and a method for facilitating interactions between users such as social interactions across computer networks such as the Internet are disclosed. In one embodiment herein, a plurality of distributed user computers, each user computer capable of accessing a webpage is provided. An … [Read more...]